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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic	Details
Topic 1	OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.
Topic 2	Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.
Topic 3	OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.
Topic 4	Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.
Topic 5	OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q48-Q53):

NEW QUESTION # 48
What is the primary purpose of the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. To provide real-time analytics for campaign performance.
B. To personalize campaign content and offers based on customer segments.
C. To automate the creation of marketing campaigns without human intervention.
D. To eliminate the need for customer segmentation.

Answer: B

Explanation:
The Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on converting marketing efforts into sales opportunities. Its primary purpose is to personalize campaign content and offers based on customer segments.
Personalization: Uses customer data (e.g., behavior, demographics) to tailor content, increasing relevance and engagement.
Outcome: Drives higher conversion rates by targeting the right audience with the right message, leading to opportunities.
Option A (No Segmentation): Segmentation is essential, not eliminated.
Option B (Full Automation): Campaigns require human oversight for strategy, not just automation.
Option C (Analytics): Analytics support the process but aren't the primary purpose.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights personalization as the core driver of this OMBP.

NEW QUESTION # 49
What is the primary function of the Available to Promise (ATP) process in Oracle Fusion Cloud SCM?

A. To manage only supplier payments without impacting inventory levels.
B. To guarantee same-day shipping for all orders.
C. To ensure product availability commitments based on inventory and supply constraints.
D. To eliminate the need for demand forecasting.

Answer: C

Explanation:
The Available to Promise (ATP) process in Oracle Fusion Cloud SCM ensures reliable order fulfillment. Its primary function is to ensure product availability commitments based on inventory and supply constraints.
Process: Calculates available stock and supply (e.g., on-hand inventory, planned production) against demand to provide accurate delivery promises.
Benefit: Enhances customer trust with realistic commitments.
Option A (No Forecasting): ATP relies on forecasts, not eliminates them.
Option C (Payments): Unrelated to supplier payments.
Option D (Same-Day): Not feasible for all orders; focuses on accuracy.
Oracle Fusion Cloud SCM documentation, like "Order Management Guides," details ATP's role in availability commitments.

NEW QUESTION # 50
What is the primary purpose of the Production Order to Cost Update OMBP in Oracle Fusion Cloud SCM?

A. To enhance customer relationship management.
B. To ensure immediate financial benefits through real-time cost updates.
C. To automate the production process without human supervision.
D. To provide accurate cost calculations for better decision-making.

Answer: D

Explanation:
The Production Order to Cost Update OMBP (Operational Management Business Process) in Oracle Fusion Cloud SCM focuses on integrating production activities with cost tracking. Its primary purpose is to provide accurate cost calculations for better decision-making.
Functionality: This process captures costs (e.g., materials, labor, overhead) from production orders and updates them in the system, ensuring financial accuracy.
Impact: Accurate cost data supports strategic decisions, such as pricing, budgeting, and profitability analysis, by reflecting true production expenses.
Option A (Financial Benefits): While cost updates contribute to financial clarity, "immediate benefits" overstates the purpose; accuracy is the focus.
Option C (CRM): Unrelated to customer relationship management, which is a CX function.
Option D (Automation): Focuses on cost updates, not full production automation.
Oracle Fusion Cloud SCM documentation, such as "Cost Management Guides," emphasizes accurate cost tracking for decision-making in this OMBP.

NEW QUESTION # 51
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

A. To provide real-time analytics for supplier performance.
B. To allow suppliers to manage purchase orders and invoices in real time.
C. To eliminate the need for supplier collaboration.
D. To automate the creation of supplier contracts.

Answer: B

Explanation:
The Supplier Portal in Oracle Fusion Cloud CX (and SCM) facilitates supplier interactions. Its primary function is to allow suppliers to manage purchase orders and invoices in real time.
Capabilities: Suppliers can view, update, and submit purchase orders and invoices directly, improving efficiency and transparency.
Benefit: Streamlines procurement and payment processes.
Option A (Contracts): Contract creation is separate from portal functions.
Option B (No Collaboration): Enhances collaboration, not eliminates it.
Option C (Analytics): Analytics may be available but aren't the primary focus.
Oracle Fusion Cloud CX and SCM documentation, like "Supplier Portal Guides," supports this function.

NEW QUESTION # 52
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
B. Social Media Engagement metric for adapting content strategies during campaign execution.
C. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
D. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.

Answer: D

Explanation:
The Campaign Execution to Opportunity OMBP aims to turn marketing campaigns into sales opportunities. The KPI that evaluates its success in driving business outcomes is Average Campaign Cost per Won Opportunity, as it measures financial return on investment (ROI).
Definition: Calculates the cost of the campaign divided by the number of opportunities won, showing cost-efficiency and business impact.
Business Outcome Focus: Links marketing spend to tangible sales results, a critical measure of success.
Option A (Historical Review): Useful for planning, not evaluating outcomes.
Option C (Social Engagement): Tracks engagement, not business results.
Option D (Campaign Reach): Measures exposure, not conversions or ROI.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights cost-per-opportunity as a vital KPI for ROI assessment.

NEW QUESTION # 53
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